This policy was last updated on 20 September 2017.
This Policy sets out Manage My Relief Days Pty Ltd ACN 602 160 476 trading as Relief Ruler ABN 55 602 160 476 (“Relief Ruler”, “we” or “us”) policies relating to management of your personal information. The privacy of your personal information is important to Relief Ruler. Relief Ruler is committed to respecting your right to privacy and protecting the personal information you provide to Relief Ruler and upload to the web-based application for placement of relief Relievers owned and operated by Relief Ruler (“Program”). These policies are based on the requirements of the Privacy Act 1988 (Cth) (“Act”) including Australian Privacy Principles (“APPs”).
By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy.
This Policy is periodically reviewed. Any amendments to this Policy will be notified to you by posting an updated version on Relief Ruler's website located at reliefruler.com.au.
Please note that the Program may contain links to other sites. When a user has clicked on a link to another site, they leave the Program and are no longer protected by this Policy.
Relief Ruler may collect and/or hold the following kinds of personal information:
Personal information is collected, held, used and disclosed by Relief Ruler for the following purposes:
Relief Ruler collects the information voluntarily supplied by you through the Program. If the information is not collected, you may not be able to access the Program or get full use out of the Program.
Relief Ruler holds all information in electronic form. Information is stored in electronic cloud based databases.
Relief Ruler is committed to keeping secure the personal information you provide us and store in the Program and we will take reasonable precautions to protect your personally identifiable information from loss, misuse, interference, unauthorised access or alteration.
We aim to achieve this through:
Unless expressly stated otherwise at the time of collecting the information or as required by law, we will destroy any information provided to us once the relevant activity, program or purpose for which it was collected has been completed.
Relief Ruler has a duty to keep the Program users' information confidential. Our duty of confidentiality applies except where we have consent to disclose information, the disclosure is permitted under the APPs or is compelled by law.
Relief Ruler will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
We do not disclose your personal information to overseas recipients.
You are able to access and adjust your personal information stored in the Program at any time. Any Reliever user in the Program will be able to see Business user information. Any Business user in the Program will be able to see Reliever user information. In some cases a Reliever user may also access the Program in their capacity as a Business user.
You may contact us at any time to request access to your information or for your information to be corrected or updated. Please direct your request to the Privacy Officer via the details provided in this Policy.
Relief Ruler will take appropriate steps to verify your identity before granting a request to access your information.
We will respond to your request for access to your information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. Relief Ruler will, on request, provide you with access to your information or update or correct your information, unless the Act provides an exception to us granting your request, including if:
Where your request for access is accepted, we will provide you with access to your information in a manner, as requested by you, providing it is reasonable to do so.
Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.
Upon accepting a request for correction of your information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your information.
You can deal with Relief Ruler anonymously or using a pseudonym when making a general enquiry about the Program. You may request at the start of any telephone call with us, in relation to a general enquiry, to remain anonymous (or you may use a pseudonym).
If you believe that Relief Ruler has breached a term of this Policy or the APPs you may submit a written complaint. The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding your complaint.
Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.
If you are unsatisfied with the outcome of your complaint you may ask the Privacy Officer to be referred to a higher authority within the company, such as a director of Relief Ruler. If you still remain unsatisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.
If you wish to:
you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible.
If you do not wish to receive direct marketing from Relief Ruler, please contact our Privacy Officer via the details below.
Our contact details are as follows:
For more information on privacy see the Office of the Australian Information Commissioner's website.